Coloplast is committed to making life easier for people with intimate healthcare needs
Patient safety and customer satisfaction are at the forefront of everything we do. Coloplast remains committed to providing the very best products and services to our customers and their patients.
Please refer to the Titan Touch Pump – Tips & Tricks to Ensure Success Guide for helpful information on the ColoplastMD.com.
Initial Post-Operative Visit
This video and explanation below, provided by Dr. Robert Valenzuela, offers an in-office technique which may assist with a Titan Touch pump bulb which is difficult for the patient to activate:
‘Using one hand, press both tubing where they enter the corpora, in effect straightening the tubing angle of insertion. With the other hand, pull downward on the pump and softly press the pump bulb. It should activate immediately and without excessive pressure. This solution, if done properly, straightens the tubing angle and will activate the pump with minimal discomfort to the patient.’
How should I report a patient complaint?
It is required that any known product complaint or concern is reported in a timely manner by following the Coloplast Customer Complaint Handling Process below.
Submit Complaint Information to firstname.lastname@example.org or by calling (800) 338-7908.